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Features

Unobox doesn't just streamline all your communication channels. It also gives you all the features you need to help your team become far more proficient and effective at delivering excellent customer service.

Multi-Channel

All your messaging channels streamlined into 1 interface.

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Multi-User

Team members get their own username and password.

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Teams

Assign conversations to the best people.

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TeamChat

Discuss conversations within the conversations.

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Assignments

Everyone knows who’s responsible for a conversation’s next step.

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Operators

Automatically assign new conversations to specific handlers.

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Auto-Replies

Manage expectations across all channels simultaneously.

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Snippets

No more tedious repetitive replies – across all channels

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CRM Widgets

Access customer information right inside the conversation

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Chatbots

Guaranteed best practices, scaled 24/7.

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