People get in the way of excellent customer service.
They are expensive to hire, retain, train and manage. They work for limited hours, take time off and can only pay attention to one thing at a time. And then their emotions complicate things. Sad, but true.
That said, of course, you need people. But when their cost and complexity hampers your ability to scale excellent customer service, you need to consider other options. Either in place of them or alongside of them.
By connecting chatbots to Unobox, you get the best of both worlds.
They can serve as navigation trees that guide consumers through pre-determined options or process natural language to understand what consumers are saying without trees. They can direct conversations to appropriate people or resolve issues themselves in real-time. They can even take action on their or your behalf. And of course, they do this diligently across unlimited conversations 24/7
You can keep on retraining them to be more effective and human-like. And any investment you make in retraining them stays forever.
So whilst you need people to do what chatbots cannot, chatbots can make your customer service infinitely more excellent.
Summary
- A more efficient and cost-effective way to deliver customer service.
- Handle high volumes of customer interactions without human intervention.
- Available 24/7/365 so that customers always get help when they need it.
- Trainable to match the branding and tone of voice of your business.
- Reliable extension of your team.
